Delivery & Return
Free delivery available on 1000s of products over $35. Choose a specific delivery date & time that suits you for an additional fee.
Delivery Options Overview
Shipping Information
Your order means a lot to us, which is why we’re dedicated to providing fast, safe, and reliable delivery services for all of our items. You can find available delivery options for each item on its product page, and you’ll be able to select your preferred option at Checkout.
Shipping Costs
Most orders qualify for free shipping. Here’s how it works:
- A flat shipping rate of $4.99 applies for orders under $35.
- Most orders over $35 qualify for free shipping.
Along with the price of an item being an indicator of free shipping, we also message “Free Shipping” wherever it applies. Keep an eye out for it underneath the price of the product while browsing and next to the image(s) on the product page. If your order does not qualify for free shipping, any associated shipping costs will be listed alongside the pricing details in your Cart and during Checkout.
Items are divided into two categories for shipping: small items and large items. You may choose to upgrade qualifying large items to one of our premium delivery options. Please note that the available options may differ by item.
Large Item Shipping Costs
- Outside Your Front Door: Free*
- Inside Your Entryway: Free*
- Your Outdoor Area of Choice: $49.99
- Your Room of Choice: $49.99
- White Glove Delivery & Assembly: $149.99
Learn more about our delivery options by visiting Shipping Small Items or Shipping Large Items.
*Exceptions
There are a few exceptions to our standard free shipping policy. Any shipping charges will be detailed in your cart prior to checkout.
- We cannot ship to P.O. boxes or military APOs.
- Additional shipping charges may apply for Alaska, Hawaii, and U.S. Territories.
- Due to shipping constraints, non-standard items such as flooring or specific large fixtures might not be eligible for free shipping.
- A select few suppliers require us to charge shipping fees.
Sales Tax
Aside from any shipping costs, your order may be subject to sales taxes. We are required to charge these based on specific state and local tax rates.
Shipping Updates & Alerts
Communication is key – we’ll keep you updated throughout the shipping process with email and SMS notifications. You can also track your packages through My Orders.
Updating Shipping on an Order
Updating Orders Before Shipping
Before an item has shipped, you can easily edit the details of your order online. Visit My Orders to cancel, change the delivery method, or change the shipping address for an item.
Updating Orders in Transit
Once an item has shipped, a few extra steps are required to make adjustments. See the sections below for more details on updating small or large items in transit.
FedEx or UPS (Small Items)
If you have a FedEx or UPS tracking number, you can update your order through FedEx Delivery Manager or UPS My Choice. Both give you the ability to:
- Hold or delay packages
- Pick up from a local FedEx or UPS location
- Deliver to another address
- Deliver on another day
- Schedule a delivery window
- Sign for packages online
Unfortunately, items already in transit cannot be expedited.
All Other Carriers (Large Items)
If your item is not being shipped by FedEx or UPS, it’s considered a large item. You can make changes to orders with large items.
Please note that any changes made online must be completed at least 24 hours before your scheduled delivery. If your scheduled delivery is already less than 24 hours away, contact us for help.
Reschedule the delivery date and/or time window:
- Go to My Orders, click “Track Your Package,” and select “Reschedule.”
Change the delivery method:
- Go to My Orders, click “View/Edit Details,” and select "Change Delivery Method."
- For more information on delivery method options, take a look at Shipping Large Items.
Change the shipping address:
Contact us for help!
1. Order the Product and Specify the Delivery Method
2. You Will Receive an Order Confirmation Message
3. Wait for Your Order to Arrive
4. Pick up Your Order at The Checkout Area
Small items
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Standard delivery Get it in 3-5 working days |
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Orders over $100: All day delivery. Order anytime: |
FREE |
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Orders under $100: All day delivery. Order anytime: |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
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Next day delivery Get it next day, 7 days a week |
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All day delivery. Order by 9pm. |
$5 |
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Weekday time slot from 12noon - 5pm. Order by 9pm. |
$10 |
What do we mean by small? Just about everything under the sun except for major kitchen/laundry appliances and TVs over 43″.
Large items
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Standard delivery Get it in 2 working days |
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All day Delivery from 7am - 8pm. Order anytime: |
Fromu$20 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order anytime: |
From $35 |
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Next day delivery it next day on weekdays |
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|---|---|
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All day delivery from 7am - 8pm. Order by 7pm: |
Fromu$30 |
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Choose a time slot 7am - 11am, 9am - 1pm, 11am - 3pm, 1pm - 5pm. Order by 7pm: |
From $45 |
The big stuff. Major appliances like dishwashers, washing machines, tumble dryers, fridges, freezers, ovens and TVs over 43″.
Exchange or Return of Goods
Return Policy
If your item is damaged or missing parts, please see Damaged Items or Missing Parts.
If you received the wrong item, please see Received the Wrong Item.
Changed your mind and want to return an item?
To start your return, visit the My Orders section of My Account. We're happy to accept returns for most items within 30 days of delivery. Item(s) must be:
- In its original, undamaged condition
- Disassembled, if the item(s) were originally delivered disassembled
- In its original packaging. Note: If the original packaging is too damaged to be shipped back, you must use a box that’s similar to the original or a box no longer than 108 inches. FedEx/UPS cannot accept shipments over 150lbs
There are a few items that can’t be returned:
- Open Box (Items Cannot be Returned or Replaced)
- Clearance Items
- Gift cards
- Personalized items
- Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
- Items marked “Non-Returnable” on the sale page
- Live Plants
- Swatches
Step-by-step instructions on the return process can be found on Return Instructions.
Return Shipping Fee
Applicable return shipping costs will be deducted from your return. The return shipping costs can vary depending on the location of the return, size and weight of the item and selected return method. In addition, any delivery shipping fees or service charges collected on the order will not be refunded. This includes:
- $4.99 delivery charge for orders under $35
- Upgraded shipping charges (expedited, express, room of choice, etc.)
- Delivery service upgrades (assembly, room of choice)
Note: If an order is returned to us because you refused delivery, we will charge the appropriate return costs and they will be deducted from your refund.
Refund Timing
We’ll initiate your refund when we receive your item(s) at our Return Center. Generally, refunds take 5-7 days but may take up to 2 weeks. For more details regarding refunds and the timing of refunds, please review our Refund Policy.
Mattress Return Policy
Every mattress comes with a 100-night free trial. If you don't love your new mattress within the first 100 nights, you can arrange a free return.
This excludes Mattress Toppers, Crib Mattresses, Air Mattresses, and Open Box Mattresses.
Large Appliance Return Policy
You can return a large appliance within 30 days of delivery as long as it has not been installed and is returned in the original packaging. In some cases, you might have to pay the manufacturer’s restocking fee.
Please take the following steps before installing the appliance:
1) Scan the box for damage.
2) Make sure the product name and model number match your order confirmation.
3) Remove the packaging and inspect the appliance.
If you receive the wrong item or it arrives damaged, don’t accept the delivery. Tell your delivery representative(s) and contact us so we can arrange for a replacement. Once you have installed the appliance, it cannot be returned.
Extended Holiday Return Policy
For all items purchased between November 1 and December 31, the deadline to return them is extended until January 31.
